Shipping used to be a nightmare for me; and I needed a solution to streamline our process.
It used to take a dedicated employee half the day to print and ship orders from my handcrafted cosmetics company, Orglamix. She'd spend her day logging in to multiple sites like Etsy, Shopify, eBay and Amazon to print orders and shipping labels. If we had a daily deal on a site like Zulily, Jane or Backyard Buffalo -- craziness ensued.
This tool has made running my small, handmade business a million times easier by simplifying our shipping.
It's ability to put multiple storefronts shipping information all in one place creates quick and easy pick tickets and shipping labels so I can focus my work towards other important tasks, like making and selling products throughout the day. No matter where all the orders originate from, they all come together in one unified place. Today it takes just three clicks and 15-20 minutes to print out 150 orders!
Since all the orders are in once place, customer service and tracking wayward packages is especially easy. Need to update an address, no problem. ShipStation lets you change addresses quickly. Need to find an order, no problem. There's no going back and forth with the customer to find an order number or see what platform they used to complete the purchase. Everything is in one centralized location.
I'm not super techy, so there was a slight learning curve, especially to set up automated tasks and filters. These make it faster to ship, but aren't necessary. Don't overwhelm yourself and forget about them at first.
I ship a lot of small orders every day, many to overseas addresses. After initially setting up the rules on how orders are processed – you never have to think about it again. Then, with a single click of a button, your shipping labels & invoices come pouring out – with customs forms already filled out. Awesome!
Initially I had a lot of support from ShipStation. There is a great database of how to’s, and I always get a quick and helpful response from support via chat. Everyone I've chatted with has been very friendly, and has gone above and beyond to make sure I’m all set.
Does your handmade business struggle with shipping? Using Ship Station has drastically improved our workflow when it comes to shipping and expediting products out of our lab.